About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinaryl.shop.

Details from The Ordinary on our store
Customers using theordinaryl.shop can rely on the following The Ordinary guidance about our store. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Details from The Ordinary on service commitments
For purchases made through theordinaryl.shop, The Ordinary applies the following guidance on service commitments. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

The Ordinary: questions and support
The Ordinary publishes this questions and support guidance for customers using theordinaryl.shop. Questions about our store or products are welcome at Support@theordinaryl.shop or 6814073702.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryl.shop
Phone: 6814073702
Physical address: 321 N Arthur Ave, Pocatello, Idaho, 83204, United States