Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinaryl.shop.

What The Ordinary customers should know about exceptions
The following exceptions guidance applies to the The Ordinary storefront at theordinaryl.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What The Ordinary customers should know about eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinaryl.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryl.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

order problems at The Ordinary
The Ordinary publishes this order problems guidance for customers using theordinaryl.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: starting a request
For The Ordinary customers at theordinaryl.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@theordinaryl.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

condition of returns at The Ordinary
This condition of returns section covers orders and visits through theordinaryl.shop for The Ordinary. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to support
The following support guidance applies to the The Ordinary storefront at theordinaryl.shop. For return or exchange assistance, contact Support@theordinaryl.shop or 6814073702.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryl.shop
Phone: 6814073702
Physical address: 321 N Arthur Ave, Pocatello, Idaho, 83204, United States