Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinaryl.shop.

What The Ordinary customers should know about tracking and addresses
The Ordinary publishes this tracking and addresses guidance for customers using theordinaryl.shop. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

delivery area at The Ordinary
This delivery area section covers orders and visits through theordinaryl.shop for The Ordinary. Our delivery area is limited to addresses within the United States. Standard shipping is free.

The Ordinary: delivery issues
This delivery issues section covers orders and visits through theordinaryl.shop for The Ordinary. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@theordinaryl.shop or 6814073702. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on returns after delivery
For The Ordinary customers at theordinaryl.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles processing and transit
For purchases made through theordinaryl.shop, The Ordinary applies the following guidance on processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryl.shop
Phone: 6814073702
Physical address: 321 N Arthur Ave, Pocatello, Idaho, 83204, United States