FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinaryl.shop.

The Ordinary: delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinaryl.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinaryl.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

contact options at The Ordinary
For purchases made through theordinaryl.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@theordinaryl.shop, call 6814073702, or write to 321 N Arthur Ave, Pocatello, Idaho, 83204, United States.

How The Ordinary handles tracking
For purchases made through theordinaryl.shop, The Ordinary applies the following guidance on tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

payment methods at The Ordinary
Customers using theordinaryl.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordinaryl.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

refund timing at The Ordinary
Customers using theordinaryl.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on returns and exchanges
Customers using theordinaryl.shop can rely on the following The Ordinary guidance about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Details from The Ordinary on products
For purchases made through theordinaryl.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryl.shop
Phone: 6814073702
Physical address: 321 N Arthur Ave, Pocatello, Idaho, 83204, United States